Frequently Asked Questions

Discover everything you need to know about the world of Johanna Ortiz.

Where are Johanna Ortiz pieces manufactured?

Every piece is proudly made in Colombia, supporting local craftsmanship and preserving traditional artisanal techniques that define our brand's DNA.

Do you offer international shipping?

Yes, we offer worldwide shipping via premium couriers. Delivery times and shipping costs vary depending on the destination and are calculated at checkout.

What is your return policy for online orders?

We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.

How do I ensure I select the correct size?

Each product page features a detailed size guide. As our silhouettes often feature intricate draping, we recommend comparing your measurements to our guide or contacting our stylists for personalized advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How should I care for my Johanna Ortiz garments?

Due to the delicate nature of our fabrics and hand-applied embellishments, we recommend professional dry cleaning only. Please refer to the specific care label inside your garment.